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Shipping & Returns

Shipping Policy

  • Shipping within Dubai is free.

  • For deliveries within Dubai, all taxes and duties are included in the price of the products listed on the website.

  • Orders are dispatched within 2-3 working days. Unless otherwise specifically mentioned in the product details. 

  • Delivery of all orders will be duly done to the address mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at support@thesowlo.com within 2 hours of placing the order.

  • Shipping outside Dubai is dependent on the destination country and package's actual and volume weight.

  • For deliveries outside Dubai, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties depends on the policies of your destination country. We are not responsible for any delays due to customs.

  • As our commitment to sustainable living, we promote the use of cloth bags and minimal usage of plastic in our packaging unless absolutely required.

Return &
Exchange Policy

Domestic Orders:

  • The product is not returnable. However, you can exchange the product if damaged on arrival.

  • You can exchange the product only if you share the unboxing video of the product and the product has any damage.

  • Raise your replacement request within 48hours of receiving the shipment. If you receive any defective product, do contact us immediately by mailing us at support@thesowlo.com with your Invoice ID and sending us a picture of the defect. 

  • The product should be unused and unwashed for hygiene reasons.

  • If you want to exchange the product you ordered for with another product of a higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing an order and pay the balance amount on your next purchase.

  • The shipping charges for sending the products back has to be borne by the customer.

  • Once we have received the products a quality check would be done by our team.

  • The amount refunded in form of coupon code to you would be only for the products, not the shipping charges.

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International Orders:

  • We unfortunately do not have an exchange policy for international customers.

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